01256 703251

Odiham, Hants RG29 1NJ

FAQ's

Whilst we will always try to answer any questions you may have, here are some of the more common question we are asked – please don’t hesitate to get in touch if you have a question that is not answered here …

Am I entitled to FREE NHS treatment?

The NHS will cover the cost of your dental treatment if you:

  • are aged under 18
  • are under 18 and in full-time education
  • are pregnant, or have had a baby within the last 12 months
  • are included in an award for Income Support, income-related Employment and Support Allowance or income-based JobSeekers’ Allowance
  • are included in an award for Universal Credit, and your net earnings for the most recent assessment period must also be £435 or less (or £935 or less if your Universal Credit includes an element for a child or you have limited capability for work)
  • are included in an award for Pension Credit (Guarantee Credit)
  • are entitled to, or named on a valid NHS Tax Credit Exemption Certificate
  • are named on a valid HC2 certificate for full help with health costs. If you’re named on a valid HC3 or HC3W certificate for partial help you may be entitled to some help towards the cost of your treatment.

You will not be exempt from paying because you:

  • receive contribution-based Jobseeker’s Allowance paid on its own
  • contribution-based Employment and Support Allowance paid on its own
  • Pension Credit (Savings Credit) paid on its own
  • any other benefit paid on its own and not listed in the list above (such as Disability Living Allowance, Personal Independence Payment, Incapacity Benefit etc.)

If you currently have to pay but have a low income, you may be entitled to help with the cost of dental treatment and other NHS charges through the NHS Low Income Scheme. Find out how to apply here and don’t forget that if your application is successful, you may be entitled to a refund of recent charges, so make sure you keep your receipts.


If you’re not sure that you’re entitled to free NHS dental treatment or you’re waiting to find out, you should complete and sign the dental claim form as a paying patient, pay for your treatment and ask for receipt – you may be able to claim a refund.


If you have any questions about this information, please visit www.nhsbsa.nhs.uk/AskUs


It is your responsibility to check whether you’re entitled to dental treatment on the NHS before you declare that you don’t have to pay – If you claim free NHS dental treatment that you’re not entitled to, you could be facing a penalty charge of up to £100 – as well as the original treatment charge. An additional charge of up to £50 may also apply if you don’t pay in within the required timescale.

How much is Private Treatment?

That depends on the treatment you need, the prices for the various services we offer are listed here, but don’t forget your dentist will always discuss the relevant costs and options with you before commencing a treatment plan. Our current price list can be seen here.

Where can I park during my appointment?

HERE – we have free on-site parking for up to 11 vehicles.

Do I need to be registered to have Orthodontic treatment?

NO – but of course you are always welcome to register with us!

Do I need to be referred to have Orthodontic treatment?

NO – however your dentist is welcome to refer you to our Practice!

How long does Tooth Whitening last?

A bit more difficult to answer, as some teeth are easier to whiten than others, but we hope that you will be happy with your smile for up to 2 years.

Can Tooth Whitening harm or damage my teeth?

NO – the whitening gel contains a chemical called Carbamide Peroxide which releases an atomic form of oxygen to pass through your tooth. This oxygen removes the staining on your dentine, the inner part of your tooth.